We value your privacy and data rights. Below is our privacy and cookie policy.

Privacy & Cookies Policy

Last Updated: October 26, 2025 

1. Introduction

Welcome to Vergentic.ai ("Vergentic," "we," "us," or "our"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy & Cookies Policy describes how Vergentic collects, uses, processes, and discloses your information in connection with your access to and use of the Vergentic.ai website, services, and applications (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services, including:

• Information You Provide to Us Directly:

• Account Information: When you register for an account, we collect your name, email address, company name, phone number, job title, and other business-related details.

• Profile Information: You may choose to provide additional information for your profile, such as your photo or specific preferences.

• Content Information: Information you input or create while using our services, such as Vision & Mission statements, Messaging statements, Positioning statements, competitive intelligence data, GTM tasks, project details, and any other text, images, or files you upload or generate.

• Communication Data: Records of your correspondence with us (e.g., support requests, feedback), and messages exchanged with other users within the platform.

• Billing Information: If you subscribe to a paid plan, we collect billing details such as credit card information (processed by secure third-party payment processors) and billing address.

• Information We Collect Automatically:

• Usage Data: Details of your access to and use of our Services, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Services. This includes actions taken, pages viewed, time spent on pages, feature usage, and referring/exit pages.

• Technical Data: Information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, mobile network information, and other diagnostic data.

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (as explained in Section 7).

• Information from Third Parties:

• Authentication Services: If you link to our Services through a third-party service (e.g., Google login), we receive information from that service (e.g., your name, email address) as allowed by your settings with that service.

• Payment Processors: Our payment processing partners provide us with information about your purchases, such as transaction IDs, but do not share full payment card details with us.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services:

• To operate, maintain, and improve the functionality of the Services.

• To personalize your experience and deliver content and features relevant to your GTM strategy.

• To process your transactions and manage your subscriptions.

• To provide customer support and respond to your inquiries.

• To facilitate communication and collaboration among team members within your tenant account.

• For Analytics and Improvement:

• To analyze how our Services are used, measure user engagement, and identify trends.

• To perform research and development to enhance and expand our Services.

• To monitor the effectiveness of our marketing and promotional efforts.

• For Security and Compliance:

• To detect, prevent, and address technical issues, fraud, and abuse.

• To enforce our Terms of Service and other policies.

• To comply with legal obligations and protect our legal rights.

• For Communication and Marketing:

• To send you service-related notifications, updates, security alerts, and support messages.

• To provide you with information about products, services, and features that may be of interest to you.

• To deliver AI-powered insights, suggestions, and reminders to help optimize your GTM strategy.

4. How We Share Your Information

We may disclose your personal information in the following circumstances:

• With Your Consent: We may share your information if you give us explicit permission to do so.

• Within Your Tenant Account: Your content and activities within a tenant account are visible to other members of that tenant, according to the roles and permissions configured within the platform.

• Third-Party Service Providers: We engage trusted third-party companies and individuals to facilitate our Services, such as hosting providers, payment processors, analytics providers, and customer support tools. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

• Protection of Rights: We may disclose your information to protect the rights, property, or personal safety of Vergentic, our users, or the public.

• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our Services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations. This means we will retain your account information and content as long as your account is active. If you close your account, we may retain certain information for a limited period to comply with legal, accounting, or reporting requirements.

6. Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information.

• Cookies: Small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or they expire). These are used for authentication, remembering user preferences, and analytics.

• Web Beacons (Pixel Tags): Small electronic files embedded in web pages or emails that permit us to count users who have visited those pages or opened an email.

How We Use Cookies:

• Essential Cookies: Necessary for the operation of our Services (e.g., to log you in and maintain your session).

• Analytics Cookies: To understand how users interact with our Services, enabling us to improve performance and user experience.

• Functionality Cookies: To remember choices you make (e.g., language preferences) and provide enhanced features.

You have the option to accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our Services.

8. Your Data Protection Rights

Depending on your location and applicable laws (such as GDPR for EU residents or CCPA for California residents), you may have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.

• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.

• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in Section 10.

9. Children's Privacy

Our Services are not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.

10. Third-Party Links

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy & Cookies Policy

We may update our Privacy & Cookies Policy from time to time. We will notify you of any changes by posting the new Privacy & Cookies Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy & Cookies Policy periodically for any changes. Changes to this Privacy & Cookies Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy & Cookies Policy, please contact us:

• By email:  support@vergentic.ai]

• By visiting this page on our website: https://vergenticai.com/privacy

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