VergenticAI - Terms of Use

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We value your privacy and data rights. Below is our terms of use policy.

Terms of Use

Last Updated: October 6, 2025]

1. Introduction and Acceptance of Terms

Welcome to Vergentic.ai ("Vergentic," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of the Vergentic.ai website, platform, services, and applications (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy & Cookies Policy. If you do not agree to these Terms, you may not access or use the Services.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

2. Description of Services

Vergentic provides an AI-powered, multi-tenant platform designed to help businesses develop, manage, and execute comprehensive go-to-market (GTM) strategies. Our Services include, but are not limited to:

• Vision & Mission statement development

• Product positioning and messaging tools

• Competitive intelligence tracking

• GTM roadmap and task management

• Team collaboration and communication features

• Document storage and management

• AI-powered insights and recommendations

• Integration with third-party services

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, for any reason.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and able to form a binding contract to use our Services. By using the Services, you represent and warrant that you meet these eligibility requirements.

3.2 Account Registration

To access certain features of the Services, you must register for an account. You agree to:

• Provide accurate, current, and complete information during the registration process

• Maintain and promptly update your account information to keep it accurate and complete

• Keep your password secure and confidential

• Notify us immediately of any unauthorized use of your account or any other security breach

• Be responsible for all activities that occur under your account

You may not share your account credentials with any third party or allow any third party to access your account. You are solely responsible for any and all activities conducted through your account.

3.3 Account Types

Vergentic operates on a multi-tenant model where each organization ("Tenant") has its own separate workspace. Within each Tenant account, there are different user roles:

• Owner: The primary account holder with full administrative privileges

• Member: Team members invited by the Owner with access to collaborate

4. Subscription Plans, Billing, and Payment

4.1 Subscription Plans

Vergentic offers multiple subscription plans with varying features and credit allocations:

• Free Trial: 14-day trial period with limited credits

• Growth Plan: Monthly subscription with standard credit allocation

• Scale+ Plan: Monthly subscription with enhanced credit allocation

• Enterprise Plan: Monthly subscription with premium features and higher credit allocation

• Lifetime Plan: One-time payment with allocated credits

• Additional Credits: One-time credit purchases

Full details of each plan, including pricing and features, are available on our website.

4.2 Billing and Payment

• Subscription fees are billed in advance on a recurring monthly basis (except for Lifetime and Additional Credit purchases)

• You authorize us to charge your designated payment method for all fees

• All fees are non-refundable except as expressly stated in these Terms or required by law

• We use third-party payment processors and do not store your full payment card details

• If a payment fails, we may suspend or terminate your access to the Services

4.3 Price Changes

We reserve the right to modify our pricing at any time. Any price changes will be communicated to you in advance and will take effect at the start of your next billing cycle. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

4.4 Credit System

• Credits are consumed when you use certain features (e.g., AI-powered tools, integrations, data processing)

• Credit consumption rates are available in your account dashboard

• Unused monthly credits do not roll over to the next billing period (except for Lifetime plan credits)

• You will be notified when you reach 90% of your credit allocation

• If you exhaust your credits, certain features may be unavailable until your next billing cycle or until you purchase additional credits

4.5 Free Trial

• New users are provided with a 14-day free trial with limited credits

• No payment information is required to start the trial

• Your account will be paused 2 days after the trial ends unless you upgrade to a paid plan

• Trial credits do not roll over or convert to paid plan credits

5. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable local, state, national, or international law

• Infringe upon or violate our intellectual property rights or the intellectual property rights of others

• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate

• Submit false or misleading information

• Upload or transmit viruses or any other type of malicious code

• Spam, phish, scrape, or use automated systems to access the Services

• Attempt to gain unauthorized access to any portion of the Services, other accounts, or computer systems

• Interfere with or disrupt the Services or servers/networks connected to the Services

• Reverse engineer, decompile, or disassemble any aspect of the Services

• Use the Services to develop competing products or services

• Remove, alter, or obscure any proprietary notices on the Services

• Share your account credentials or allow unauthorized access to your account

We reserve the right to investigate and take appropriate action against anyone who violates this Acceptable Use Policy, including suspending or terminating accounts without notice.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services and all content, features, functionality, and materials (including but not limited to software, text, graphics, logos, icons, images, audio, video, and design) are owned by Vergentic or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes, subject to these Terms. This license does not include any right to:

• Resell or make commercial use of the Services or content

• Modify or make derivative works of the Services

• Download or copy account information for the benefit of another party

• Use data mining, robots, or similar data gathering tools

6.2 Your Content

You retain all ownership rights to the content you create, upload, or submit to the Services ("Your Content"). By submitting Your Content to the Services, you grant Vergentic a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform Your Content solely for the purpose of operating, providing, improving, and promoting the Services.

You represent and warrant that:

• You own or have the necessary rights to Your Content

• Your Content does not infringe any third-party rights

• Your Content complies with these Terms and all applicable laws

6.3 AI-Generated Content

When you use our AI-powered features, the system may generate suggestions, insights, and content ("AI-Generated Content"). While you may use AI-Generated Content for your business purposes, you acknowledge that:

• AI-Generated Content is provided "as is" without warranties

• You are responsible for reviewing and verifying AI-Generated Content before use

• Vergentic does not claim ownership of AI-Generated Content created specifically for you

• Similar or identical content may be generated for other users based on similar inputs

6.4 Feedback

If you provide us with any feedback, suggestions, or ideas about the Services ("Feedback"), you grant us the right to use such Feedback without any obligation to compensate you. We may use Feedback for any purpose, including improving and developing our Services.

7. Data Privacy and Security

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy & Cookies Policy, which is incorporated into these Terms by reference.

7.1 Multi-Tenant Architecture

Our Services use a multi-tenant architecture where each Tenant's data is logically isolated from other Tenants. We implement Row-Level Security (RLS) and other technical safeguards to ensure that your data remains private and accessible only to authorized users within your Tenant account.

7.2 Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your data. You acknowledge and accept these risks when using the Services.

7.3 Data Backup and Retention

We regularly back up your data to prevent data loss. Upon termination of your account, we may retain your data for a limited period as described in our Privacy & Cookies Policy and as required by law.

8. Third-Party Services and Links

The Services may contain links to third-party websites, services, or integrations that are not owned or controlled by Vergentic. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of any third-party services.

When you integrate third-party services with Vergentic (such as Salesforce, HubSpot, or Slack), you are subject to those services' respective terms and privacy policies.

9. Warranties and Disclaimers

9.1 Services Provided "As Is"

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2 No Warranty of Accuracy

We do not warrant that:

• The Services will meet your specific requirements

• The Services will be uninterrupted, timely, secure, or error-free

• The results obtained from using the Services will be accurate or reliable

• The quality of any products, services, information, or other material obtained through the Services will meet your expectations

• Any errors in the Services will be corrected

9.3 AI-Generated Content Disclaimer

AI-GENERATED CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND SHOULD NOT BE RELIED UPON AS PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR EVALUATING AND VERIFYING ALL AI-GENERATED CONTENT BEFORE USE. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF AI-GENERATED CONTENT.

9.4 Use at Your Own Risk

Your use of the Services is at your sole risk. Any material downloaded or otherwise obtained through the use of the Services is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VERGENTIC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES

• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES

• ANY CONTENT OBTAINED FROM THE SERVICES

• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID TO VERGENTIC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Vergentic and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms

• Your violation of any rights of another party

• Your violation of any applicable laws or regulations

• Your Content or any content you submit, post, or transmit through the Services

• Your use or misuse of the Services

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Navigating to your Account Settings and selecting the cancellation option

• Contacting our support team at [support email]

Upon termination, your access to the Services will cease, and any outstanding fees will become immediately due.

12.2 Termination by Us

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms

• Violation of our Acceptable Use Policy

• Fraudulent or illegal activity

• Non-payment of fees

• Extended inactivity

• Request by law enforcement or government agency

12.3 Effect of Termination

Upon termination:

• Your right to use the Services will immediately cease

• We may delete your account and all associated data after a reasonable retention period

• You remain liable for all fees incurred prior to termination

• Sections of these Terms that by their nature should survive termination shall survive (including ownership provisions, warranty disclaimers, indemnity, and limitations of liability)

12.4 No Refunds

Except as required by law or as expressly stated in these Terms, all fees are non-refundable, including fees for any unused portion of your subscription period.

13. Modifications to the Services

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice, for any reason. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

We may also impose limits on certain features or restrict your access to parts or all of the Services without notice or liability.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

14.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall be resolved through the following process:

1. Informal Negotiation: You agree to first contact us and attempt to resolve the dispute informally by contacting us at [support email]. We will attempt to resolve the dispute informally within 60 days.

2. Arbitration: If the dispute cannot be resolved informally, it shall be resolved by binding arbitration in accordance with the rules of [Insert Arbitration Association, e.g., "the American Arbitration Association"]. The arbitration shall be conducted in [Insert Location, e.g., "San Francisco, California"], and judgment on the arbitration award may be entered into any court having jurisdiction thereof.

3. Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14.3 Jurisdiction

For any disputes not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the courts located in [Insert Location, e.g., "San Francisco County, California"].

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy & Cookies Policy, constitute the entire agreement between you and Vergentic regarding the Services and supersede all prior agreements and understandings.

15.2 Waiver and Severability

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect.

15.3 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.4 No Agency

No agency, partnership, joint venture, or employment relationship is created between you and Vergentic as a result of these Terms, and neither party has any authority to bind the other.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

15.6 Export Control

You agree to comply with all applicable export and import control laws and regulations in your use of the Services. You represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services.

15.7 Notices

All notices to you relating to these Terms will be provided via email to the address associated with your account or by posting on our website. Notices to us should be sent to [Insert Company Address or Email].

15.8 Language

These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in the event of any inconsistency or dispute.

16. Contact Information

If you have any questions about these Terms, please contact us:

• By email: support@vergentic.ai]

• By mail: 515 N. Flagler Dr. Ste P300 West Palm Beach FL 33401

• Through our website: https://vergenticai.com/terms]

By using Vergentic.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.